Sills & Betteridge LLP Complaints Handling Procedure

Our Complaints policy

We are committed to providing a high quality mediation service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us for a copy of our complaints policy. This can be requested by writing to the Client Service Manager at Sills Mediation, 46 Silver Street, Lincoln. LN2 1ED or by emailing complaints@sillsmediation.co.uk

If we have dealt with your complaint through our complaints procedure and you are still not satisfied, you can contact the external mediation body of which your family mediator is a member. We will advise you of the mediation body you need to contact. This will either be the Family Mediation Council (FMC) (please address your complaint to The Family Mediation Standards Board, 2 Old College Court, 29 Priory Street, Ware. SG12 0DE fmsb@familymediationcouncil.org.uk)  or Resolution (please contact them on 01689 820 272 or visit http://www.resolution.org.uk/editorial.asp?page_id=988 to complete an online complaint form). Complaints must be made within 8 weeks of any decision made via our internal complaints process.